Privacy Policy

This policy explains how Earthly Touch Scents handles the personal information you share with us. You can edit this page at any time as your business grows.

Information we collect

When you place an order we collect the details you give us: your name, WhatsApp number, email address (if provided), delivery address and any order notes.

How we use your information

• To confirm and process your order
• To arrange delivery
• To answer your questions and provide customer support

Sharing your information

We do not sell your personal information. We may share delivery details with a courier or delivery service only where it is needed to deliver your order.

Advertising measurement

We advertise on Google. To measure whether our ads lead to orders, this website uses Google Ads conversion tracking: when you arrive from a Google ad and complete an order, Google receives a record of that purchase (the order value and a reference number — not your name, address or payment details). This helps us understand which ads work and spend our advertising budget wisely. Visitors from regions that require cookie consent (such as the European Union and the United Kingdom) are not tracked. You can read how Google handles this data at Google's privacy site.

Storage of information

Your cart is stored in your own browser on your device. Order details you send us are received through WhatsApp.

Your rights

In line with South African data protection law (POPIA), you may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us on WhatsApp 068 3636 182.

Contact

For any privacy questions, WhatsApp us on 068 3636 182.