Returns / Cancellation Policy

Cancellations

Customers may cancel an order before it has been dispatched by contacting us on WhatsApp at 068 3636 182. Once an order has been dispatched, it can no longer be cancelled.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us on WhatsApp at 068 3636 182 within 48 hours of delivery. Please provide your order details and clear photos of the damaged or incorrect item. We will review the issue and arrange an appropriate solution.

Returns

For hygiene and safety reasons, perfumes and fragrances cannot be returned or exchanged once they have been opened or used, unless the item is defective, damaged on arrival, or we sent you the wrong product.

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. Items must be returned in their original condition and packaging where applicable.

Consumer Rights

Nothing in this policy limits or excludes your rights under the South African Consumer Protection Act (CPA). Where applicable, customers retain their rights to remedies provided by law.