Returns / Cancellation Policy

We want you to be happy with your order. If something is wrong, please contact us on WhatsApp (068 3636 182) as soon as possible so we can assist you.

Cancellations

You may cancel an order before it has been dispatched by messaging us on WhatsApp. [Placeholder — add your cancellation window here.]

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, message us on WhatsApp with a photo and your order details and we will arrange a solution with you.

Returns

[Placeholder — add your return conditions and timeframes here.] For hygiene reasons, returns of opened or used fragrance may not always be possible.

Consumer rights

Nothing in this policy limits your rights under the South African Consumer Protection Act.